Frequently Asked Questions

Getting Started

It’s a fundraising platform built specifically for school music programs. Band, choir, orchestra—we’ve got you. We make it easier to raise more money using modern tools like student-driven fundraising, concert donations, sponsorships, and merch. No more selling candles or begging for checks.
Because we actually get it. This isn’t a generic fundraising tool that you’re trying to make work for a music program. It was built by someone who’s been deep in the trenches of school music fundraising and knew there had to be a better way.
All of them. Directors use it to simplify. Boosters use it to get organized and raise more. Parents love that it’s not another bake sale. Anyone running the fundraising effort will benefit.
It’s for all school music groups—Concert bands, marching bands, choirs, orchestras, jazz ensembles, you name it.
There’s no cost to get started. We take a small percentage of what’s raised to cover processing and platform costs. No subscriptions. No hidden fees. You keep the majority of the money.
Click “Get Started” on our site or reach out. We’ll walk you through everything. Setup is fast and fully supported.

Fundraising Campaigns

Each student gets a personal fundraising page created automatically by the system. Parents or students can customize the page by uploading a photo, selecting the instrument they play, and adding a personal message about what music means to them. The heart of the campaign is the contact list—families enter names, emails, and mobile numbers of people who might want to support the student. From there, our system sends out automated emails and texts with the student’s personal fundraising link. Everything is tracked. It’s clean, it’s simple, and no one’s stuck manually texting their entire contact list.
No. You can launch a campaign with just your ensemble names. Uploading student names is totally optional and only necessary if you want them to appear in the digital concert program. You do not need to upload names in order for students to have their own fundraising pages.
We recommend running it for 4 weeks. That gives enough time for the automated outreach to work while keeping things focused and high-energy.
Each student has their own unique link. When a donation comes in through that link, it’s credited to that student automatically. You’ll be able to view results by student and by ensemble in your dashboard.
Yes, and most families do. They can upload a photo, choose an instrument, and include a short note about their experience in music. It makes the ask feel more personal and boosts donation rates.
Yes. Most schools run one big student-powered campaign in the fall or early in the winter, and then use concert-based or sponsorship campaigns throughout the rest of the year.
It doesn’t matter. Since the outreach is automated, the student doesn’t need to message anyone directly. Parents can enter the contact list on their behalf and we take it from there.

Sponsorships

You don’t have to lift a finger. We handle it all—finding local businesses, reaching out to them, getting their logos, collecting payment, and adding them to your fundraising page and digital concert programs. Sponsors are featured in all the right places automatically. You focus on the music, and we take care of the rest.
No. We run the entire outreach process for you. You’ll see which sponsors sign on, and we’ll handle placing their logos, recognition, and shout-outs across your program materials. There’s no chasing people down or printing anything out.
We keep it simple by using proven sponsor levels that already work—but yes, we can make changes if you have specific needs. Most schools just let us run with what’s already built and save themselves the hassle.
Sponsor logos are automatically displayed on your fundraising pages, in your digital concert programs, and anywhere else you want them to be visible—slides, signage, social posts. We handle the placement so everything looks polished and professional.

Concert Tools

It’s a beautiful, mobile-friendly version of your concert program that works on any phone. It includes the performance lineup, ensemble descriptions, student names (if you want), sponsor logos, donation links, and more. Families can view it before, during, or after the show. It replaces the printed program—and saves trees while making it easier to fundraise.
We generate a unique QR code for each concert’s digital program. You can print it on a sign, place it on a table in the lobby, or project it on a screen. One quick scan takes them to that night’s program. From there, they can read, learn about your program, and make a donation on the spot.
We don’t recommend it. The entire point of the digital program is to simplify your life, cut down on printing costs, and give people something they can access anytime. Going digital also makes it easier to include sponsors, donation links, and updates—things a paper copy can’t do.
Yes. You can sell tickets for a fixed amount, or let families RSVP and make a donation instead. Either way, everything is handled online—tickets go straight to their inbox and can be scanned at the door. It’s a great way to collect donations while keeping the concert free or flexible.
Absolutely. Every digital program includes a clear donation button, a real-time progress tracker, and sponsor shout-outs. You can also link to your merch store, supply store, and upcoming campaign pages—all in one place. It's not just a program. It's a fundraising engine.

Merchandise and Supplies

Yes—and we set it up for you. Every program gets a custom merch store by default, preloaded with shirts, hoodies, and gear designed specifically for your ensembles. Everything is printed and shipped on demand, so there’s no upfront cost, no inventory, and no more boxes sitting in the band room.
Absolutely. Want something for a festival, trip, senior night, or a specific ensemble? Just let us know. You’ll work directly with a Music Supporters specialist who will help create exactly what you need. You don’t have to upload anything or figure out formatting—we handle all of it for you.
Yes. Your supply store is also preloaded with essentials like reeds, valve oil, drumsticks, tuners, and more. Everything is fulfilled through Amazon, and families can order anytime they need to.
Yes. If there’s a product you don’t like or something specific your students need, just tell us. We’ll adjust it for you. You’re in full control of what’s listed—we just make it easy to manage.
No. All orders are handled by our partners or Amazon. You don’t deal with shipping, returns, or questions—we take care of the entire process.

Payments and Payouts

You’ve got two options:

  • Connect your own Stripe account, and the funds go straight to you.
  • Use our Stripe account, and we hold your funds securely in a separate sub-account, so they’re never mixed with anyone else’s. Your choice.

If you use our Stripe account, you can choose to get:

  • A weekly direct deposit (ACH) straight to your bank account
  • A monthly paper check mailed to you

Either way, you’ll get a full report showing exactly what came in and what went out.

Yes. If you need to route funds to multiple places, just tell us during onboarding and we’ll set it up.
There’s a small processing fee taken out of each donation or purchase to cover credit card and platform costs. We’re fully transparent—no surprises.
We’ll walk you through it during onboarding. It’s quick and secure. Whether you connect your own account or use ours, we’ll make sure your money ends up exactly where it should.

Students and Parents

Each student gets their own personal fundraising page, which can include a photo, their instrument, and a short message about why music matters to them. Their role is simple: personalize their page and help submit their contact list. No selling, no awkward asks—the platform handles the outreach.
Parents are asked to help by submitting a contact list—relatives, friends, coworkers, anyone who might want to support their child. We make that easy with links and printable forms. Once the list is submitted, we take care of the rest.
No. There are no logins or passwords. Everything is done through a simple link or printed form. Parents don’t need to manage anything.
You keep using whatever tools your school already approves—email, Remind, Google Classroom, paper handouts, etc. We don’t contact families directly. Instead, we provide you with ready-to-send templates and printable flyers you can hand out or send home.
Yes. Parents should be encouraged to purchase their student’s required supplies—like reeds, valve oil, drumsticks, or tuners—through your program’s supply store. All items ship through Amazon and a portion of each purchase comes back to support the music program.
We’ll give you everything you need to promote it—flyers, messaging templates, QR codes. You control how it gets shared. Whether you’re running a seasonal campaign or just offering general spirit wear, the store is always open and ready for orders.
The digital program is a major upgrade from the traditional printed handout. Families access it on their phone with a simple scan at the concert. It includes performance details, ensemble info, student recognition, and updates about the program. It’s also where they’ll see sponsor shout-outs, donation links, and reminders about your merch and supply stores—all in one place.
Yes. Your dashboard shows exactly who has submitted contacts, who personalized their page, and how much they’ve helped raise. It’s transparent and always current.

Support and Onboarding

Yes. From day one, you’re working with a real human. We’ll walk you through the whole process and set everything up for you. You don’t have to figure anything out or navigate a platform on your own.
We do it all. You give us your ensemble names and concert dates—we build your fundraising campaigns, concert tools, sponsorship pages, merch store, supply store, and more. We’ll customize everything to match your program, and your Music Supporters specialist handles any updates or changes you need along the way.
Usually just a few days. As soon as we have your basic info, we start building. You don’t have to configure or format anything—we do it for you.
Yes, and it’s all in one place. You’ll get access to a private admin dashboard where you can see real-time stats—how much you’ve raised, who’s participated, what’s selling in the merch store, and more. Everything is updated live.
Yes. You can invite as many people as you want—band directors, department chairs, booster parents, whoever needs visibility. Everyone sees the same real-time info, so you can stay aligned and in the loop without passing spreadsheets around.
Yes—and you don’t have to figure out how to do it. Just tell your Music Supporters specialist what you want changed (a name, a logo, a program update, etc.), and they’ll take care of it. You never have to learn how the system works.
No training required. That’s the point. We built this to remove tech headaches, not create new ones. If you want a quick overview of how your dashboard works, we’re happy to show you—but you’ll never be expected to manage things on your own.

Everything you need to run your program smoothly:

  • Downloadable reports
  • Links and QR codes for concert programs and donation pages
  • Ready-to-use templates for emails and printed handouts
  • Participation tracking
  • Merch and supply store insights

It’s your home base—simple, clean, and easy to use.

Technology and Privacy

Yes. Everything runs on industry-standard encryption and secure infrastructure. All payments are processed through Stripe, which is fully PCI compliant and trusted by companies around the world.
No. Never. We don’t sell, rent, or share your data—or your families’ data—with anyone. Not for ads, not for upsells, not for anything.
No. You can run your whole program without uploading any student names. All we need to get started are your ensemble names and concert dates. If you want student names to appear in the digital concert program, that’s optional—and totally up to you.
Yes. All donations, merch, and supply store purchases are processed through Stripe. We never store or touch credit card info directly.
Yes. Your dashboard gives you full access to fundraising performance, student participation, store activity, and more—all in real time. You’re never in the dark.
Absolutely. Every link, program, campaign, and store is mobile-optimized. Families can view digital programs, donate, and order merch from their phone in seconds.
You do. We’re not a messaging platform. You keep using whatever systems your school already approves—email, Remind, paper handouts, etc. We provide all the materials you need to copy, paste, print, and send.
Contact lists provided by families are used solely to send fundraising messages on behalf of the student they’re supporting. Those messages come from us, but only to the people they submit—never to unrelated contacts, and never to the general public.

Still Have Questions?

We’ve designed Music Supporters to make fundraising easier, not harder. If you didn’t see your question here—or if you just want to talk through how this would work for your program—reach out anytime. You’ll talk to a real person who’s ready to help.

Let’s make fundraising one less thing to stress about.

Contact Us