Terms and Conditions

Effective Date: 22 July 2025

Welcome to Music Supporters (“we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your access to and use of our platform available at https://musicsupporters.org (the “Platform”). By using the Platform, you agree to these Terms.

1. Platform Purpose

Music Supporters provides online tools for verified K–12 music programs, music directors, and school administrators to collect payments for event tickets, sponsorships, merchandise, or similar program-related items (“Products”). We facilitate payments through the Stripe Connect feature, ensuring funds are disbursed directly to school accounts.

2. Account Eligibility & Onboarding

  • You must be 18+ and authorized to manage a school’s payment accounts.
  • Schools will be onboarded via Stripe Conect Feature.
  • Our Super Admin helps and/or manages onboarding, but you(schools) need to complete verification steps required by Stripe to comply with Know Your Customer (KYC) policies.

3. Payments, Fees & Fund Flow

  • 1. Payment Processing

    Transactions are processed directly by Stripe Connect. We never hold or control funds.

  • 2. Platform Fees

    We charge a platform/application fee per transaction, handled automatically by Stripe using application_fee_amount.

  • 3. Disbursements

    Stripe transfers net proceeds (less fees) to your connected account and subsequently to your designated bank account.

4. Refund & Dispute Policy

  • Refunds are processed through Stripe; you may issue refunds directly via your school’s Stripe dashboard or request us to assist.
  • Disputes (e.g., chargebacks) are handled per Stripe’s process. Platform fees remain non-refundable, but donation amounts may be refunded as applicable.

5. Compliance & User Responsibility

  • Schools are responsible for accurate provision of bank and tax information in Stripe.
  • Users must comply with all applicable laws (e.g., KYC, AML, tax).
  • Music Supporters reserves the right to suspend or terminate any user or school that violates these Terms, Stripe policies, or the law.

6. Platform Changes & Termination

  • We may modify or discontinue features with 30 days notice.
  • We may terminate any account immediately for violation of these Terms, unauthorized activity, or misuse of the Platform.

7. Intellectual Property & Usage Rights

  • All Platform content and software is proprietary to Music Supporters.
  • Schools may use Platform tools solely for their authorized music program purposes.

8. Privacy & Data Security

Your use of the Platform is subject to our Privacy Policy , which details data collection, usage, disclosure, and security..

9. Disclaimers & Limitation of Liability

  • The Platform is provided “AS IS.”
  • We disclaim all warranties, express or implied, to the fullest extent permitted by law
  • Our aggregate liability to you for any claim under these Terms is limited to the total amount of platform fees you have paid in the previous 12 months.

10. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of the state of Massachusetts, USA.
  • All disputes must be resolved through binding arbitration in [City, State], unless prohibited by applicable law.

11. Contact Information

For questions or Support: